![]() If the water on your street does not drain, you can place a 311 request for a sewer cleaning inspection. Due to increased rainfall, many residents are noticing water on their streets more frequently. Instead, it keeps water on the street until the system is able to drain more water. This ensures that the sewer system does not overflow and as a result, flood private properties. To prevent basement flooding, the City has placed restrictor plates on many sewer grates. If you would like our office to assist you with entering your 311 request to your address, you can call us at (773) 768-8138. If you do receive city pick-up, you can submit a 311 request for a black garbage can maintenance or for a new blue recycling bin. Residents who receive trash pick-up through the city generally can request up to two garbage bins, and one recycling bin. ![]() These lights will allow the Chicago Department of Transportation to detect which lights are out automatically, which will eliminate the need to report lights out in the near future. ![]() NOTE: The City is in the process of replacing all of our street lights with new, smart LED lights. We ask that you have the address/location of the lights(s) on hand when creating the report. If you would like our office to assist you with entering your 311 request, you can call us at (773) 768-8138. If a light is out on your street or in your alley, you can submit a request to replace it on 311 here. + THE LIGHT IS OUT ON MY STREET OR IN MY ALLEY. Please note that the city cannot trim trees located on private property. We ask that you please have the address/location of the tree(s) on hand when creating the report. If you need help placing your 311 request for your tree, you can reach our office at (773) 768-8138. If the tree in your parkway needs to be trimmed, you can place a 311 request for a tree trim. + HOW CAN I GET THE TREE TRIMMED IN MY PARKWAY? We ask that you have the address/location of the pothole(s) on hand and pictures are greatly appreciated when creating the report. You can reach our office at (773) 768-8138 to report alley and/or street pothole(s). Our staff is on-hand during regular business hours to assist residents who need help with placing 311 requests. You can report a pothole using the 311 website. + HOW DO I GET THE POTHOLE IN MY ALLEY OR STREET FIXED? Si tiene alguna inquietud y / o pregunta, llame a nuestra oficina al (773) 768-8138 y solicite asistencia en español. Sí, actualmente tenemos tres empleados que hablan español y están más que felices de ayudarlo. If you have any concerns and/or questions, please call our office at (773) 768-8138 and ask for assistance in Spanish. Yes, we currently have three employees who speak Spanish and are more than happy to assist you. Additionally, you can send all questions/requests to + CAN I GET HELP IN SPANISH? | ¿PUEDO OBTENER ASISTENCIA EN ESPAÑOL? English In order to accommodate the volume of incoming calls, we have added two additional phone lines. Yes, although we have physically closed our office, our staff is working diligently through a remote environment. + Is the 10th Ward Office open during COVID-19?
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